Delete your account or data

You can request two different things here: permanent deletion of your whole account, or deletion of specific personal data — such as a comment, your watch history, or a payment record — without closing the account.

Deleting your whole account

This permanently removes access to memberships, watch history, saved messages, playlists and downloads, and signs you out on every device. This cannot be undone.

• Your active membership is not refunded — cancel it first from Subscription if you want to stop being charged.
• Support may ask you to confirm ownership of the account before acting on the request.

Deleting specific data only

Choose “Specific data only” below and describe exactly what to remove. Your account stays open and signed in — only the data you name is deleted.

What may be kept

Either way, some records may be retained for payment, security, legal, audit or backup reasons, as explained in the Privacy notice.

How this works today

puadl accounts sign in with EonChat, and there is no automatic self-service deletion yet for either an EonChat account or a single piece of data. Send the request below while signed in and support will action it.